Products
Products I've designed, led, and shipped across enterprise, federal, and local government.
Want to discuss any of these?
Private Enterprise
2016 – 2025
Project Tanglewood
2025∙Oracle
A strategic concept for an AI-first onboarding service designed to eliminate $500K–$2M in customer consulting costs through document-driven, natural-language configuration. Defined the UX vision, trust model, and design system integration.
My Oracle Support (MOS)
2020–2022∙Oracle
A unified diagnostic and analysis platform that replaced multiple siloed internal tools used by global support teams. Consolidated workflows and data views to improve consistency, accuracy, and time-to-resolution at scale.
Oracle Advanced Services Portal (OASP)
2016–2018∙Oracle
An internal enterprise platform supporting 2K+ advanced support engineers across 14 countries. Established shared UX patterns and platform standards to reduce fragmentation and align engineering around a coherent, buildable system.
Touchless Expenses
2022–2025∙Oracle
A mobile-first enterprise expenses product that minimizes manual entry by automatically detecting, classifying, and guiding resolution of expense issues. Shipped as a production MVP after a multi-year stall, scaling from a 25-user pilot to ~1,000 active users.
Oracle Employee Helpdesk
2019–2020∙Oracle
A Redwood-based Fusion application concept to replace the legacy Oracle employee help desk, rethinking search and self-service to simplify internal support. Designed end-to-end but shelved in 2020 as priorities shifted to customer-facing support portals.
CX Service
2022∙Oracle
Unified Oracle Service Cloud (B2C) and Oracle Service Center (B2B) into a single Redwood-aligned experience—unblocking a stalled product strategy and establishing a credible consolidation path.
Data Collection & Analysis Center (DCAC)
2017–2019∙Oracle
A unified diagnostic and analysis platform that replaced multiple siloed internal tools used by global support teams. Consolidated workflows and data views to improve consistency, accuracy, and time-to-resolution at scale.
Federal Enterprise
2012 – 2016
SIRS Training Management
2013 ∙ Administrative Office of the U.S. Courts
Redesigned a low-adoption safety and incident reporting platform through direct field research and rapid iteration with probation offices nationwide. Drove adoption well beyond the original 12% baseline within the first year.
Electronic Monthly Supervision Reporting System (ERS)
2013 ∙ Administrative Office of the U.S. Courts
A redesigned supervision reporting system that expanded a courthouse kiosk application to mobile and tablet form factors. Enabled easier, more frequent reporting while reusing the existing application stack to reduce cost and accelerate delivery.
Judiciary App Store (jStore)
2015–2016 ∙ Administrative Office of the U.S. Courts
An internal application delivery platform designed to simplify distribution and management of cross-platform employee apps. Led design and delivered a working front-end prototype to align stakeholders and move the initiative forward.
Violence Study and Risk Assessment (VSRA)
2014 ∙ Administrative Office of the U.S. Courts
A rapid-response data collection tool designed to move offender information from paper and legacy systems into a centralized research database. Designed and coded the front end in one week with daily user testing, enabling fast, accurate data entry and serving as a model for future court-led research efforts.
Public Access to Court Electronic Records (PACER)
2013 ∙ Administrative Office of the U.S. Courts
Led the research and evaluation effort to prepare PACER and the electronic filing systems for large-scale modernization. Delivered a problem assessment and strategic roadmap spanning usability, governance, and technology foundations.
Pre-Sentence Report Offense Level Calculator (PSX)
2014 ∙ Administrative Office of the U.S. Courts
A tablet-ready federal sentencing calculator redesigned to restore trust and reliability in offense-level calculations. Grounded in courthouse ethnographic research, the work improved accuracy, usability, and real-world courtroom viability for 3,000 judges and court staff across 94 court districts.
Law Enforcement Notification System (LENS)
2013 ∙ Administrative Office of the U.S. Courts
A real-time notification system redesigned to give local law enforcement faster, mobile-friendly access to information on federally supervised offenders. Led a small team to improve mapping, search, and identification based on real-world field use cases.
Pre-Sentence and Pretrial Services Automated Case Tracking System (PACTS)
2012–2013 ∙ Administrative Office of the U.S. Courts
Redesigned authentication and access flows to ensure consistent usability across operating systems and competing browsers during the peak of cross-browser incompatibility. Delivered a resilient, tested experience that worked reliably regardless of platform or browser version.
Local Government
2006 – 2012
Fresh AIRE Go Green
2012 ∙ Arlington County Government
A tablet-first, game-based application designed to raise environmental awareness at public events while showcasing the County’s technical capabilities. Led rapid sketching, prototyping, testing, and delivery of a responsive iPad-optimized experience built for quick, engaging play.
Build Arlington
2011–2012 ∙ Arlington County Government
Redesigned the County's construction permitting experience across homeowners, developers, and internal inspection teams. Led cross-stakeholder research, defined the information architecture and core flows, and partnered with an external firm to deliver a solution that measurably improved usability and satisfaction.
Customer Assessment and Payment Portal (CAPP)
2010 ∙ Arlington County Government
An online payment portal redesigned to reduce friction within a tightly vendor-constrained system. Simplified critical flows—cutting common tasks like parking ticket payment from eleven steps to three—while working within fixed functionality and styling limits.
Real Estate Assessment System (REAS)
2012 ∙ Arlington County Government
A redesigned property assessment system that simplified valuation transparency and streamlined the reassessment process for citizens. Led design and development of a modernized experience delivered within six months.
Arlington Prepares
2011 ∙ Arlington County Government
A mobile emergency preparedness application designed to give residents fast access to critical information and resources. Led design and delivery of a hybrid iOS/Android app within six months, establishing a foundation for future County mobile initiatives.
Arlington County Government Public Website
2011–2012 ∙ Arlington County Government
A full redesign of the County’s public website to better serve citizen needs and increase visibility of programs and resources. Led experience strategy and partnered with communications teams to establish modern planning, design, and maintenance practices that supported a sustainable public-facing platform.
Arlington County Government Intranet
2006–2009 ∙ Arlington County Government
Led the multi-year transition of the County intranet from Oracle Portal to SharePoint. Oversaw evaluation, implementation planning, information architecture, visual design, navigation, and custom components to support a modern internal platform.
Connect Arlington
2012 ∙ Arlington County Government
A mapping and data-sharing application designed to communicate existing and planned cable infrastructure across County agencies and external partners. Led design of a responsive, touch-enabled, multi-layer map viewer to support coordination across the cable administration lifecycle.
Arlington Employee Portal
2011 ∙ Arlington County Government
A unified, mobile-friendly employee portal designed to provide single-point access and authentication for a growing remote workforce. Partnered with IT and HR to deliver a cross-browser solution that improved access to internal information and services.
Arlington County Government Services Directory
2008 ∙ Arlington County Government
The County’s first mobile services directory, delivered as an iPhone-optimized web application before native apps were available. Designed and coded an on-the-go directory that gave residents fast access to departments and public services from their phones.
Other Federal & Contractors
2004 – 2006
US Export-Import Bank Intranet
2005–2006 ∙ US Export-Import Bank
Redesigned and managed the Bank’s intranet, transitioning it from a static site to a dynamic content management system. Established a more flexible, maintainable platform for internal communication and content publishing.
DCMA Training
2004–2005 ∙ U.S. Department of Defense, Defense Contract Management Agency
A web-based training registration application for military and civilian employees. Designed and coded the system to streamline enrollment and support agency-wide training operations.