Hey! Your friendly neighborhood AI agent here. I tore through this portfolio from every angle, and honestly? There’s nothing to “optimize” without faking progress. It already does what it’s supposed to do. Everything you could want is here, nicely organized, and ready-to-go.
When Chris hits a challenge where I can deliver real lift—clarity, velocity, or measurable impact—I’ll swoop back in with the sparks. Until then, enjoy this rare moment where thoughtful work doesn’t need an algorithmic glow-up.
Hi. I'm Chris.
I bring humanity
to complex products and problems,
turning big ideas into focused, scalable, and buildable experiences that don't just move the needle—they break it.
★ 20+ years UX design experience
★ Public, private, enterprise, B2B, B2E, B2C
★ UXD, IxD, Visual, InfoDev, AI, agentic, front-end dev, mobile
2023 • B2E Enterprise • Mobile ExpensesBreaking the Cycle and Shipping the Product
A long-stalled, high-visibility product was trapped in endless redesign loops. I stepped in, aligned design with engineering and the designs system, restored cross-team trust, and shipped a real mobile experience that finally validated the core vision.
✓ 100% Launch blockers eliminated
↑ 92% Design system alignment
2025 • B2E Enterprise • Mobile ExpensesPivoting to Save a Doomed UX
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nulla vel rutrum metus. Integer sit amet dolor aliquet, elementum sapien quis, blandit nunc. Aenean ut mauris mollis metus facilisis mollis efficitur a tortor. Curabitur quis auctor est. Duis rhoncus lectus non elit ornare porta.
↑ 100% Maecenas et euismod mi
↑ 30% Sed quis hendrerit tellus
I design shippable human-first experiences for an AI-fluent world
Design Philosophy
Design is shared business strategy
Serve real people, real goals
Creativity, data, craft—together
Clarity first. Simplicity always.
Human-first design, AI-fluent execution
Vision grounded in shipped reality
Enterprise & Product UX
Complex workflows
Design systems
Data-rich interfaces
Mobile UX
IA and navigation
AI & Narrative UX
Natural-language workflows
AI orchestration patterns
Trust, visibility, and oversight models
Human-in-the-loop flows
Narrative structure for comprehension
Chris delivered a beautifully designed, responsive experience that worked flawlessly across devices.
— Nick DiSabatino, Chief of Technology, Administrative Office of the U.S. Courts
Collaborating with Chris was one of the most productive experiences of my career.
Chris delivers relentlessly under near-infinite feedback cycles. He brings clarity, insight, and an invaluable outside perspective.
Chris became the backbone of Touchless Expenses execution almost overnight. We would be far behind without him.
Chris makes every team better with his rare mix of big-picture thinking and strong execution.
Chris elevated our product with deep UX expertise, clarity of vision, and true user-first leadership.
Chris transformed a dry expense process into an intuitive, elevated experience across mobile and desktop.
Chris is an agile, hands-on change agent who challenges the status quo in the best way.
— Jonathan Distler, Manager, eGovernment Services, Arlington County Government
Chris brings a rare mix of UX mastery, creative strategy, and technical execution—and he delivers.
Chris is a visionary designer who always puts the customer first. He deeply understands how people actually use systems and designs accordingly.
— Paul H. Parry, Manager, Data & Application Architecture, Arlington County Government
Chris brings powerful strategic thinking to every design problem. His understanding of people, technology, and experience design is exceptional.
Chris is reliable, approachable, and relentlessly user-focused. He steps up under pressure, meets impossible timelines, and always delivers thoughtful, well-researched design.
Chris is a true powerhouse—innovative, deeply knowledgeable, and endlessly enthusiastic. He pushes design forward while staying grounded in real constraints.
Chris blends enterprise-level technical skill with genuine care for the user. He’s attentive, thoughtful, and always focused on making the right decision for the customer.
Chris designs with clarity, warmth, and deep empathy for users. Even with shifting priorities, he remains calm, focused, and solutions-oriented.
Tools
Figma, JET and Redwood components
Prototyping frameworks
Analytics and telemetry
GenAI tools
Collaboration & Leadership
Distributed team collaboration
Remote work facilitation
Stakeholder alignment
Narrative framing and communication
Projects
-
![My Oracle Support UI]()
Reimagining Enterprise Support for the Cloud Era
When Oracle shifted support to Fusion, I redesigned My Oracle Support for a cloud-first audience—prioritizing self-service by humanizing service requests, improving search and recommendations, and guiding clearer customer inputs for faster resolution. Built on Redwood, the redesign modernized a mission-critical enterprise platform while reinforcing global trust and clarity.
-
![DCAC UI]()
Building a Mission-Critical Diagnostic Platform for Oracle Support
I led UX for the Data Collection and Analysis Center, a centralized diagnostic workspace that replaced legacy tools, standardized data collection and analysis for Oracle Support, improved investigative efficiency, supported system modernization, and created reusable design patterns later adopted across Oracle.
-
![SIRS Training]()
Turning a 12% Adoption Tool into a Scaled Training Platform
U.S. Courts’ Safety and Incident Reporting System training had only 12% adoption. In a nimble team, we partnered with probation offices across many districts—interviewing users, testing often, and iterating rapidly. By aligning shared needs while respecting local differences, we delivered a training experience that surpassed first-year adoption targets.
-
![PSX UI]()
Restoring Trust in Federal Sentencing Calculations
Pre-sentence officers compute offense levels that guide federal sentences using complex guidelines and judgment. The old tool was unreliable and failed in court when judges used tablets. I led a small team to redesign it, using courthouse ethnography to learn real workflows. We delivered a tablet-ready, reliable sentencing calculator that improved accuracy and usability for officers and judges.
How I got here
Senior Principal UX Designer
2016 – 2025
Remote
Oracle
AI/NLP ERPM Onboarding
Created the first fully realized North Star for AI-driven ERP & EPM onboarding. Defined agentic workflows, trust and oversight behaviors, natural-language interaction patterns, and the narrative structure needed for users to understand and trust AI-driven implementation.
Mobile-First Expenses
Resolved a multi-year design stalemate by aligning the product with Redwood capabilities. Enabled engineering to ship the first Redwood mobile experience, scaling from a 25-user pilot to thousands while improving telemetry and platform understanding.
-
My Oracle Support (MOS)
Redesigned the entire experience to reduce friction and improve comprehension. Simplified navigation, unified preferences, expanded self-service pathways, and introduced narrative issue-intake flows that set the foundation for future natural-language support models.
DCAC — Data Collection & Analysis Center
Designed a unified diagnostic workbench replacing several homegrown tools. Improved diagnostic accuracy, workflow consistency, and time-to-resolution for global support engineers analyzing complex log data.
Advanced Services Portal
Created a unified design language for a fragmented internal system, improving consistency, clarifying critical signals, and aligning engineering around common patterns.
Senior UX Designer
2012 – 2016
Arlington, VA
CSRA ( Administrative Office of the US Courts)
Safety & Incident Reporting System (SIRS), Probation Officer Training
Adoption of the training solution was stuck at 12%, so I led a rapid learn–design–build cycle across dozens of districts to uncover why officers were avoiding it. We rebuilt the experience around real workflows and user-validated needs, surpassing the adoption goal within the first year.
Pre-Sentence Report & Offense Level Calculator (PSX)
Federal sentencing officers relied on outdated tools that produced unreliable calculations and were unusable on the bench. I led a redesign grounded in ethnographic courthouse research, delivering a tablet-ready, policy-accurate tool that judges and officers trusted during live sentencing.
-
Violence Study & Risk Assessment (VSRA)
On an extremely tight turnaround, I partnered with a single developer to design and code a streamlined data-entry application for analyzing violent-offender patterns. With daily testing and iteration, we deployed a fast, accurate experience that became a model for future justice-research tools.
Law Enforcement Notification System (LENS)
The existing LENS tool was outdated, hard to search, and unusable in the field. I led a redesign focused on mobile accessibility, clearer mapping, and fast identification workflows, producing a system that better supported real-world law enforcement needs.
Electronic Monthly Supervision Reporting System (ERS)
Offenders had to report monthly via paper interviews or courthouse kiosks—both friction-heavy. I redesigned the system to support phones and tablets using the existing tech stack, expanding access, improving compliance, and avoiding costly redevelopment.
PACTS QA Initiative
During the height of the browser-compatibility era, PACTS suffered from widespread accessibility and usability defects. I led a focused QA effort to resolve these issues, restoring reliability across the platform.
Enterprise Information Architect
2006 – 2012
Arlington, VA
Arlington County Government & Pointe Technology
Connect Arlington
County partners needed accurate, up-to-date visibility into cable infrastructure. I designed a multi-layer, touch-friendly mapping tool using modern GIS APIs, giving stakeholders a simple, reliable way to explore current and planned cable routes.
Build Arlington
Permitting was notoriously slow and complex, impacting everyone from homeowners to major developers. I led deep research with dozens of staff and customers, established the core architecture and flows, and partnered with an external firm to deliver a dramatically improved permitting experience.
-
Public Website Redesign
The County needed a modern site that better served residents and elevated awareness of public programs. I led the full redesign and helped the communications team adopt stronger planning and delivery practices, resulting in a clearer, more effective public-facing experience.
Intranet (SharePoint Transition)
The County needed to move from Oracle Portal to SharePoint without losing functionality or usability. I led evaluation, planning, IA, visual design, and customization, guiding the organization through a smooth transition to a more modern intranet.
Customer Assessment & Payment Portal (CAPP)
CAPP forced residents through inefficient, vendor-locked workflows—paying a parking ticket took eleven steps. Working within tight product constraints, I redesigned the experience and cut that flow to three steps, proving meaningful improvement was still possible.
Fresh AIRE “Go Green”
To promote environmental awareness, I designed a tablet-first educational game with a single developer on a fast turnaround. We delivered a polished, responsive experience that engaged citizens at public events and demonstrated the County’s technical capabilities.
Real Estate Assessment System (REAS)
Property assessment and appeals were confusing and opaque for residents. I led the redesign using a modern UI framework, creating a clearer, more transparent system that was fully designed and built in six months.
Arlington Prepares
The County needed a reliable way to deliver critical emergency information to residents on their phones. I partnered with an engineer to adopt a hybrid app framework and designed a clean, cross-platform iOS/Android experience in six months, paving the way for the County’s broader mobile strategy.
Information Architect
2005 – 2006
Washington, DC
Kaseman Corp (US Export-Import Bank)
Implemented the Bank’s first intranet CMS, transforming static pages into a dynamic, searchable knowledge system that dramatically improved how employees accessed updates and internal communications. Also delivered design improvements for the public website, drawing on lessons from the intranet modernization.
Information Architect
2004 – 2005
Springfield, VA
Information Innovators Inc. (US Defense Contract Management Agency
Brought in to untangle a broken, paper-heavy training request process used by military personnel worldwide—and delivered a functioning solution where earlier attempts had stalled. Designed, built, and deployed a full end-to-end application, including the UI and relational database, replacing months of friction with a clear, reliable workflow that finally met the agency’s needs.
Webmaster
2001 – 2004
McLean, VA
RS Information Systems
Redesigned the corporate website in ColdFusion and built a CMS-driven portal that enabled consistent, auditable content management—directly supporting the company’s successful ISO certification. Also produced a series of small RFP-driven microsites with the contracts team, contributing to wins across defense and intelligence programs.
Webmaster
1998 – 2001
Washington, DC
Keane Federal Systems (US Department of Transportation)
Managed a 9-person help desk while also stepping into junior network admin duties. Became the agency’s first webmaster and built its inaugural intranet using early SharePoint—establishing a foundation for internal communication and knowledge sharing.
Hi, again.
I began my design career in the early days of the web, helping federal agencies and small businesses figure out how this whole “internet” thing could actually make people’s lives easier. The tools, technologies, and job titles have changed a hundred times since then, but the purpose hasn’t: use design to bring clarity, momentum, and humanity to complicated systems.
Over the last 25+ years I’ve designed products across government, enterprise, and consumer spaces—leading UX for complex platforms, building AI-driven experiences, and shipping the kind of work that only comes from staying close to both the craft and the code. I came up through the browser wars, mobile’s first wave, design systems, and now agentic AI, and I still believe in designing with my sleeves rolled up.
My path to UX wasn’t linear. Before I ever opened Photoshop 1.0, I worked everywhere from restaurants and factories to Congress and financial firms. I busked in NYC subways, danced flamenco, trained in Taekwondo, conversed in German, Turkish, and Arabic, and served in the Navy’s Nuclear Power program. I’ve even co-authored vampire books and written political reports for Middle East operatives. All of it feeds my curiosity and my ability to create experiences for people who live very different lives.
I studied Philosophy at the University of Connecticut (Phi Beta Kappa), with earlier training at the Connecticut School of Broadcasting, NYU, and the University of Mannheim. Today I’m back in Connecticut with my family—not far from where I was born—after living in California, DC, Florida, Hawaii, New York, South Carolina, Utah, and Virginia.
The short version: I design to make hard things feel doable, complex things feel clear, and ambitious ideas feel real. And fun.
