The design for guided resolution was elegant and innovative. The team had envisioned a chatbot interface with custom GUI cards presenting expense data through branded illustrations—enabling glanceable identification and fast recognition. The prototypes were compelling, and stakeholders were excited.

Just before launch, the design was killed.

I joined a product team working on a long-anticipated mobile expenses app — a cornerstone of our ERP suite — driven by a bold vision called Touchless Expenses. It promised a consumer-grade experience using real-time transaction data and automation through a unique partnership with JP Morgan. The design was ambitious, forward-looking, and had been carefully shaped through years of iteration and deep executive involvement.